Coach Scott
Understanding Wait Time
Understanding wait time to your customers and your business.
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Coach Scott
1 min read
One Piece Flow
Understand why One Piece Flow is preferrable for your process.
Coach Scott
1 min read
Be inefficient
Focus on the efficiency projects that bring the greatest value. Be inefficient for efficiency's sake.
Coach Scott
1 min read
Survey Populations
When reviewing stats, be sure to always consider the population surveyed - what’s included and what’s excluded.
Coach Scott
1 min read
Reasons of Inaction
Inactivity happens when there is something missing around the 5 factors of ownership, workload, priority, objective, or process.
Coach Scott
1 min read
Operational Definition Value
First understand the need and value for categories, then clearly define measurable category definitions for consistency.
Coach Scott
1 min read
Repeatability & Reproducibility
When business leaders say "we need a repeatable and reproducible process" - what do they really mean?
Coach Scott
2 min read
Enhance data reporting quality with MECE
Ensure your reported data has reliability and trust in your metrics by applying MECE.
Coach Scott
2 min read
Is your process Stablized?
A stable process is a repeatable process and means people understand what to do and how to do it! A stable process occurs when the...
Coach Scott
3 min read
Is your process ad hoc?
Most processes start off as an ad hoc process -- meaning it was initially built for a single particular purpose. But has it evolved...?...
Coach Scott
2 min read
How should I evaluate my process?
There are 5 criteria to consider when evaluating the maturity of your process. Over the years, I've identified five key factors to...
Coach Scott
4 min read
Does my process need to mature?
Which processes need to mature? Where should I spend my time optimizing my processes? #ProcessEconomics What pushes the need to...
Coach Scott
1 min read
What does a good process look like?
There are certain characteristics that maturity processes share. Does your process have these? When asked "What does a good process look...
Coach Scott
3 min read
Should I care about Process Maturity?
Personal Maturity is about reaching one's full potential. Process Maturity is about Leadership working to optimize both their people's &...
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