Understanding wait time to your customers and your business.

Understand why One Piece Flow is preferrable for your process.

Focus on the efficiency projects that bring the greatest value. Be inefficient for efficiency's sake.

When reviewing stats, be sure to always consider the population surveyed - what’s included and what’s excluded.

Inactivity happens when there is something missing around the 5 factors of ownership, workload, priority, objective, or process. 

First understand the need and value for categories, then clearly define measurable category definitions for consistency.

When business leaders say "we need a repeatable and reproducible process" - what do they really mean?

Ensure your reported data has reliability and trust in your metrics by applying MECE.

A stable process is a repeatable process and means people understand what to do and how to do it! A stable process occurs when the...

Most processes start off as an ad hoc process -- meaning it was initially built for a single particular purpose. But has it evolved...?...

There are 5 criteria to consider when evaluating the maturity of your process. Over the years, I've identified five key factors to...

Which processes need to mature? Where should I spend my time optimizing my processes? #ProcessEconomics What pushes the need to...

There are certain characteristics that maturity processes share. Does your process have these? When asked "What does a good process look...

Personal Maturity is about reaching one's full potential. Process Maturity is about Leadership working to optimize both their people's &...